Return & Refund Policy

We want you to love the way your home smells. If something isn't right, we're here to help.

Return Window

Unused, unopened items in their original packaging may be returned within 30 days of delivery for a full refund of the item price.

Exceptions

Because of the nature of home fragrance products, opened candles, used wax melts, and diffusers with reeds that have been placed in liquid cannot be returned for hygiene and safety reasons unless they arrived damaged or defective.

Damaged or Defective Items

If your order arrives damaged — a cracked ceramic diffuser, a broken glass jar, or a leaking bottle — contact us at info@aromaxroom.com within 7 days of delivery with your order number and photos. We will send a free replacement or issue a full refund, your choice, at no cost to you.

How to Start a Return

Email info@aromaxroom.com with your order number and reason for return. We will provide a prepaid return label for eligible returns. Once we receive and inspect the item, refunds are processed to your original payment method within 5–7 business days.

Refund Processing

Refunds are issued to the original payment method. Please allow 1–2 additional billing cycles for the credit to appear on your statement, depending on your bank.

Exchanges

Want a different scent instead? Email us and we'll help arrange an exchange for unopened items within the 30-day window.